Support

Contact Us

You can contact the SPACE support team via:

  +44 20 7420 3252
  space@mediatel.co.uk

FAQs

How do I access data on the proximity of a frame to the nearest school?

You can subscribe to an Ordnance Survey data set on SPACE for £600+VAT pa that gives you the distance from the majority of frames to the nearest Primary, Secondary, Special Needs and Further Education Schools. Please email space@mediatel.co.uk if you are interested.

How is the distance between a frame and the nearest school calculated?

For companies that have opted in to see this data, SPACE provides the distance between a frame and the nearest of each category of school (primary, secondary, special needs and further education). The original data source is "Ordnance Survey MasterMap Sites Layer School data" which gives the boundaries of the school grounds, and is supplied via the OS reseller Emapsite. The data source is updated annually. SPACE calculates the distance between the Lon/Lat of a frame and the closest point on the school boundary. The data is not calculated for vehicular or mobile frames such as buses, taxis and trains. The accuracy of the distance data is dependent on the accuracy of the Lon/Lat supplied by the media owner or estimated from the postcode where a Lon/Lat is not supplied.

Does my company have to be in Outsmart to include our frames on SPACE?

The development of SPACE is funded by Outsmart. Participation is free for Outsmart members and outdoor specialists. There is a small fee for non-Outsmart media owners who wish to include their frames. Please contact the support team on +44 20 7420 3252 or space@mediatel.co.uk to find out more, this does not commit you to future participation.

How much does it cost to subscribe to SPACE?

Please click here for the ratecard.

Are there costs for assistance or data updates?

Should a Media Owner request assistance or data updates to be done by the Mediatel support team that are necessary because the Media Owner has not fully integrated with SPACE, or has not supplied accurate data in the correct format, this will be chargeable to them at £100+VAT per hour.

  • Mediatel will operate timesheets which detail what the chargeable intervention was, what date it was implemented and the time it took.
  • Each Media Owner will nominate at least two people to take responsibility for agreeing to Chargeable Interventions being implemented by Mediatel.
  • Mediatel must inform one of the nominated people at the Media Owner each time they are about to undertake work that will be charged for. This will be done by email and Mediatel cannot proceed until they have a confirmatory email reply from one of the nominees at the Media Owner.
  • Costs due to Mediatel will usually be invoiced separately from the quarterly subscription invoice, unless alternative arrangements are agreed to between a Media Owner and Mediatel.
  • Mediatel will not charge for data updates where there is no facility via the SPACE Website or API to make the required update.
  • Mediatel will not charge for data updates that take less than 15 minutes to complete.

Where does the frame data come from?

Media owners can add or update frames using this website (referred to in these FAQs as the Web UI), by uploading an XML file or via the API.

Is there any limit on the number of frames that I can put on SPACE?

No, SPACE is designed to hold data on all formats, environments and frames commonly traded within the Outdoor Advertising Market.

Can I view all frame data contained in SPACE?

Yes, all users can see all frame data.

Can I update frame data via SPACE?

Yes, you can update frame information via the web UI, the PUT API or uploading an XML file. However, you can only update frames within your own portfolio.

How frequently should I update SPACE with changes in my inventory?

SPACE is designed to accurately reflect the current inventory across the market, you should update whenever you make changes to your inventory.

If my updates force the creation of the new frame ID, how will I be notified?

Significant changes to a frame will force the frame to be marked out of charge and a new frame ID to be generated. Changes made via the web UI or API will immediately report back the new frame ID to the user.

The 'Previous Frame ID Only' check box at the top of the Frame > List page can be used in conjuction with other filters to see a list of frames that have been updated via an XML upload.

Why are there 2 different methods for filtering on previous frame ID?

Ticking the 'Previous Frame ID Only' check box will restrict all list results to only those that have had a previous frame ID assigned. Using the 'Previous Frame ID' filter from the list of filter options, enables you to search for a specific frame based on the original ID.

Will frames retain my existing frame IDs in SPACE?

Yes, the 10 digit frames IDs beginning with '1' are all retained. Any new frames will be allocated a 10 digit frame ID beginning with '2' to make these easily distinguishable.

How do I mark a frame as being out of charge?

You can mark a frame as being out of charge via the web UI Frame > List menu. Click through on the frame ID to change the status. You can also manage your frame status via the DELETE frame API.

Can I download frame data into my own system?

Yes, Documentation on SPACE GET API calls can be found via the API > Documentation menu. You are also able to download in XML, CSV and XLS via the Frame > List menu.

Can I view frame data by frame type or dimension?

Yes, there are many ways to interrogate the frame data including by media owner, TV region, town and many other attribute. To see the many options go to the Frame > List menu.

Can I view or import data from a particular date?

Yes, the Frame > List menu includes a 'Changed since' filter and the GET API includes the changed_date parameter which allow this.

What format do the XML files need to be in?

For Route and non-Route SPACE uses the new OOH Schema 0.2.0 as agreed with the outdoor industry. Please see ooh-schema.xsd or contact the support team at Mediatel on +44 20 7420 3252 or space@mediatel.co.uk if you would like a copy of the XML definition file.

How can I see when a frame was last updated?

A last updated date can be seen against frames via the web UI and all download methods in addition to the GET Frame API.

Why am I unable to download frames across different media owners via XML?

SPACE uses the outdoor industry standard Frame Attribute Schema 2.2.1 which does not support multiple media owner frames in a single XML file. Downloads including data across different media owners can be performed using CSV or Excel.

Can I see whether a frame is available for processing by Route?

Yes, every frame has a Route status assigned. Data interrogation via the Frame > List menu allows you to filter results by Route status. The on_route parameter via the GET Frame API restricts results to on-route, not on-route or both on & not on-route frames by setting the value to 0, 1 or 2 respectively.

Do frames in SPACE also have to have Route classifications?

No, SPACE holds details on all frames. Those that also have a Route classification are recorded as such within SPACE

If I am not on Route do I still need a Frame ID?

Yes, the Buying and Selling sides of the industry have determined that Frame ID codes will act as the unique identifier of any individual piece of Outdoor Advertising Space that is traded in the market. The Frame ID facilitates identification and data transfer.

How do I add a new tag?

To add a new Tag for approval please go to the Frame > Add Tag menu

How do I add a new locality?

To add a new locality for approval please go to the Frame > Add Locality menu

How do I update postcode data if Royal Mail make changes?

This is managed via the SPACE support team at Mediatel and overseen by the Outdoor Industry Standards Committee. Please contact us on +44 20 7420 3252 or space@mediatel.co.uk if you require any changes.

How do I add, edit or close an environment?

This is managed via the SPACE support team at Mediatel and overseen by the Outdoor Industry Standards Committee. Please contact us on +44 20 7420 3252 or space@mediatel.co.uk if you require any changes.

How do I add, edit or close a format?

This is managed via the SPACE support team at Mediatel and overseen by the Outdoor Industry Standards Committee. Please contact us on +44 20 7420 3252 or space@mediatel.co.uk if you require any changes.

How do I change ownership of multiple frame from one media owner to another?

This is managed via the SPACE support team at Mediatel and overseen by the Outdoor Industry Standards Committee. Please contact us on +44 20 7420 3252 or space@mediatel.co.uk if you require any changes.

How do I ensure that environments and formats are not duplicated in the SPACE frame site?

This is managed via the SPACE support team at Mediatel.

What does the Route Status of a frame mean?

The "Route Status" determines if the data from SPACE should be collected by MGE and imported into the IMS for current or future inclusion in Route research.

If you are a Media Owner that is Route measured and you want a particular frame to be included in the Route research then make sure the Route Status for that frame is set to "On Route".

If the Route Status is set to "Not on Route" then MGE will not take your data for inclusion in the IMS and your frame will not appear in future Route releases.




Contains Ordnance Survey MasterMap Sites Layer School data © Crown copyright and database rights 2016 (0100031673)
Contains OS data © Crown copyright and database right 2017.
Contains Royal Mail data © Royal Mail copyright and Database right 2017.
Contains National Statistics data © Crown copyright and database right 2017.