Support

Contact Us

You can contact the SPACE support team via:

  +44 20 7420 3252
  space@mediatel.co.uk

FAQs

Does my company have to be in Outsmart to include our frames on SPACE?

The development of SPACE is funded by Outsmart. Participation is free for Outsmart members and outdoor specialists. There is a small fee for non-Outsmart media owners who wish to include their frames. Please contact the support team on +44 20 7420 3252 or space@mediatel.co.uk to find out more, this does not commit you to future participation.

Where does the frame data come from?

Media owners can add or update frames using this website (referred to in these FAQs as the Web UI), by uploading an XML file or via the API.

Is there any limit on the number of frames that I can put on SPACE?

No, SPACE is designed to hold data on all formats, environments and frames commonly traded within the Outdoor Advertising Market.

Can I view all frame data contained in SPACE?

Yes, all users can see all frame data.

Can I update frame data via SPACE?

Yes, you can update frame information via the web UI, the PUT API or uploading an XML file. However, you can only update frames within your own portfolio.

How frequently should I update SPACE with changes in my inventory?

SPACE is designed to accurately reflect the current inventory across the market, you should update whenever you make changes to your inventory.

If my updates force the creation of the new frame ID, how will I be notified?

Significant changes to a frame will force the frame to be marked out of charge and a new frame ID to be generated. Changes made via the web UI or API will immediately report back the new frame ID to the user.

The 'Previous Frame ID Only' check box at the top of the Frame > List page can be used in conjuction with other filters to see a list of frames that have been updated via an XML upload.

Why are there 2 different methods for filtering on previous frame ID?

Ticking the 'Previous Frame ID Only' check box will restrict all list results to only those that have had a previous frame ID assigned. Using the 'Previous Frame ID' filter from the list of filter options, enables you to search for a specific frame based on the original ID.

Will frames retain my existing frame IDs in SPACE?

Yes, the 10 digit frames IDs beginning with '1' are all retained. Any new frames will be allocated a 10 digit frame ID beginning with '2' to make these easily distinguishable.

How do I mark a frame as being out of charge?

You can mark a frame as being out of charge via the web UI Frame > List menu. Click through on the frame ID to change the status. You can also manage your frame status via the DELETE frame API.

Can I download frame data into my own system?

Yes, Documentation on SPACE GET API calls can be found via the API > Documentation menu. You are also able to download in XML, CSV and XLS via the Frame > List menu.

Can I view frame data by frame type or dimension?

Yes, there are many ways to interrogate the frame data including by media owner, TV region, town and many other attribute. To see the many options go to the Frame > List menu.

Can I view or import data from a particular date?

Yes, the Frame > List menu includes a 'Changed since' filter and the GET API includes the changed_date parameter which allow this.

What format do the XML files need to be in?

For Route frames SPACE uses the Frame Attribute Schema 2.2.1 agreed by the outdoor industry. Please see fa_schema.xsd or contact the support team at Mediatel on +44 20 7420 3252 or space@mediatel.co.uk if you would like a copy of the Route XML definition file.

For non-Route frames SPACE uses it's own schema which gives additional flexibility on environments and formats. Please see fa_schema-nr.xsd or contact the support team at Mediatel on +44 20 7420 3252 or space@mediatel.co.uk if you would like a copy of this SPACE XML definition file.

How can I see when a frame was last updated?

A last updated date can be seen against frames via the web UI and all download methods in addition to the GET Frame API.

Why am I unable to download frames across different media owners via XML?

SPACE uses the outdoor industry standard Frame Attribute Schema 2.2.1 which does not support multiple media owner frames in a single XML file. Downloads including data across different media owners can be performed using CSV or Excel.

Can I see whether a frame is available for processing by Route?

Yes, every frame has a Route status assigned. Data interrogation via the Frame > List menu allows you to filter results by Route status. The on_route parameter via the GET Frame API restricts results to on-route, not on-route or both on & not on-route frames by setting the value to 0, 1 or 2 respectively.

Do frames in SPACE also have to have Route classifications?

No, SPACE holds details on all frames. Those that also have a Route classification are recorded as such within SPACE

If I am not on Route do I still need a Frame ID?

Yes, the Buying and Selling sides of the industry have determined that Frame ID codes will act as the unique identifier of any individual piece of Outdoor Advertising Space that is traded in the market. The Frame ID facilitates identification and data transfer.

How do I add a new tag?

To add a new Tag for approval please go to the Frame > Add Tag menu

How do I add a new locality?

To add a new locality for approval please go to the Frame > Add Locality menu

How do I update postcode data if Royal Mail make changes?

This is managed via the SPACE support team at Mediatel and overseen by the Outdoor Industry Standards Committee. Please contact us on +44 20 7420 3252 or space@mediatel.co.uk if you require any changes.

How do I add, edit or close an environment?

This is managed via the SPACE support team at Mediatel and overseen by the Outdoor Industry Standards Committee. Please contact us on +44 20 7420 3252 or space@mediatel.co.uk if you require any changes.

How do I add, edit or close a format?

This is managed via the SPACE support team at Mediatel and overseen by the Outdoor Industry Standards Committee. Please contact us on +44 20 7420 3252 or space@mediatel.co.uk if you require any changes.

How do I change ownership of multiple frame from one media owner to another?

This is managed via the SPACE support team at Mediatel and overseen by the Outdoor Industry Standards Committee. Please contact us on +44 20 7420 3252 or space@mediatel.co.uk if you require any changes.

How do I ensure that environments and formats are not duplicated in the SPACE frame site?

This is managed via the SPACE support team at Mediatel.




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